TapMapp
Support
Get in touch
Question, bug, feedback, or a clue you think we got wrong? Send us a note below and we'll reply by email. You can also write to support@tapmapp.com directly.
Frequently Asked Questions
How do I contact TapMapp?
Use the form above or email support@tapmapp.com. A real person reads every message and replies by email, usually within a couple of days.
What is TapMapp+, and what's included?
TapMapp+ is an optional membership with practice mode (replay past puzzles), advanced stats, streak freeze, and unlimited group size. It costs $2.99 a month or $24.99 a year with a 7-day free trial, and it never affects the daily competition. See TapMapp+ →
How do I manage or cancel a subscription?
If you subscribe to TapMapp+, you can manage or cancel anytime from the account menu, which opens the secure billing portal. Your access continues until the end of the current billing period.
I'm not getting my daily reminder email.
First check your spam and Promotions folders and mark the email "not spam." Then open the account menu, confirm reminders are switched on, and check the send time and time zone. Reminders only go out on days you haven't already played.
How do I delete my account or my data?
Email support@tapmapp.com from the address on your account and we'll remove your account and its associated data. See our Privacy Policy for what we store and how deletion works.
How do I report a wrong or unfair clue?
Send us the date and the question through the form above. We fact-check every report and correct clues that are wrong or misleading.